PAYMENT

  • Q: Which Payment Methods are there at IFit?
Cash on delivery, Visa on delivery or online payment through the website
  • Q: Is there bank Transfer or PayPal?

Not Applicable

ORDERING

  • Q: How can I place an order?
Create an account through the following link: www.ifit-eg.com/Pages/SignUp

2- Open the page of the product you need, choose the needed flavor and size then go to cart page. (You can search the products you need by typing their name in the search bar in the top of the page or you can browse the taps in the home page and choose the needed brand/product)

3- Once you are in the cart page, review your order and proceed to checkout.

4- Choose the suitable shipping method, payment method, fill the needed information and click on place the order.

  • Q: Is it possible to make a business order?

For now Business Orders are done directly via the company and the responsible wholesale department.

  • Q: Can I remove, add, or change items in my order after it has been placed?

Yes, you may contact our customer service department, by calling our hotline, or via whatsapp before the order has been dispatched. Adding or removing or changing items after dispatching, is not applicable.

  • Q: I contacted you through email; I received a ticket number, what is that?

The ticket number is the reference number to your inquiry that will help the customer and us to track your inquiry.

  • Q: Is there any cart/order quantity limitation?

No quantity limitation or amount limitation.

  • Q: My order is pending verification; how can I verify it?

You can verify your credit card by using the minor amount that has been deducted from your bank amount or using the authorization number that can be provided by your bank.

  • Q: My Order is still in the shopping cart, Has My Order Been Received Properly?

It is possible that there is an error makes it still in cart. We advise you to contact the customer services

  • Q: I didn’t receive a confirmation number yet, is my Order Received correctly?

If you complete all the process and fill all the required data , your order is received , our customer service representative will communicate with674 the customer to confirm their orders, if there was no contact then your order may have not been received , Please reach out to our hotline number at (19467) incase you didn’t receive a confirmation email from our side

  • Q: I Get an error code during the order, what should I do?

Please try to refresh the page, if the error occurred again you may contact our customer service department.

  • Q: When Do I pay shipping Fees?

Shipping fees are applicable for orders outside Cairo & Alexandria provenances.

In case of an exchange or refund the shipping fees will be charged.

  • Q: How long it take to receive the order?

We do our best to ensure fast delivery, the range is 2 – 5 days depending on the area.

  • Q: The product I want isn’t in stock, what should I do?

You may contact our customer service to check when the approximate time for the item to be back in stock is.

  • Q: Is it possible to cancel my order?

Yes! , you may cancel order after placing it and before it is dispatched, our customer service reply call to confirm orders and you may cancel it on spot with the team !

  • Q: How can I contact Ifit customer service team?

You can contact us By Email: contact@ifit-eg.com

Or Call us: 16467

PROMOTIONS

  • Q: How can I get a discount code?

Please keep an eye on our social media pages as we announce once a coupon code is available.

  • Q: How can I Activate my discount code?

You may place it at the space to add the codes before checking out on the website.

  • Q: I Forget to select my Gift with the order, what should I do?

You may contact our customer service team and they will add the desired gift!

You have successfully subscribed!
x

x